Refund Policy

If the client is eligible for reimbursement, the latter will take place no later than 2 business weeks from the moment eligibility is confirmed. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

HolidayTed is unable to issue a refund without proof of actual receipt of the goods or proof of received return delivery.

Conditions for reimbursement
  • in the case of cancellation

You are entitled to cancel your order up to 24 hours before the travelling date without giving any reason for doing so. In order to exercise your right, we invite you to inform us of your decision by e-mail .

In order for your request of cancellation to be eligible for a refund, please make sure that your request is made before the day of departure for the trip. Cancellation and reimbursement are impossible during or after the trip. As the cost of the shipment to and from the meeting point remains the client's responsibility, this fee will not be reimbursed.

If, however, the cancellation is instigated by HolidayTed for circumstances beyond our control, the entire price will be fully reimbursed including shipment fees and the toy will be returned safely to its owner.

  • in the case of loss

It is our top priority to provide a quality experience to all our clients. HolidayTed will ensure to protect and safeguard all the toys that have been until they are safely on their back home. If despite our best care, the toy were to be loss during the trip, the client will be refunded the remaining cost of the trip that could not be made. HolidayTed will either replace the toy if the same toy is available or provide financial compensation that will not exceed the 20€ value limitation recommended for travelling toys.

The client is fully responsible for the cost and risk of sending and returning the goods to the meeting point. You should send the goods to the address indicated in the confirmation. HolidayTed cannot be held responsible for goods lost in return shipment. Therefore, we recommend an insured and trackable mail service. In the unfortunate circumstances that the loss occurs during the trip to the meeting point, the client is responsible for making the claim towards the carrier that was used. If the loss were to occur on the way return shipment, HolidayTed will be responsible for lodging the complaint and any compensation received by the carrier will be paid back to the client. No additional compensation of any sorts can be requested by the client against HolidayTed.

  • in the case of damage

HolidayTed commits to returning the beloved travelling toy companions in the same condition they arrived. Upon reception, a complete visual report will be made and shared. HolidayTed cannot be held liable for any damaged incurred during the shipment. Complaint should be lodged directly against the carrier used in both cases: to and from meeting point.

If despite our best efforts and care, damage were to be incurred during the trip, the client will be informed immediately and financial compensation may be issued that will not exceed 10€.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Catastrophe and Disaster

HolidayTed cannot be held liable for any damage or loss subsequent to a catastrophe or disaster that is beyond our control and for which it is a victim. For example, and not limited to, hurricanes, flooding, wild fire, plane crash etc.

Contact Us

If you have any questions about our Refunds Policy, please contact us by e-mail